Return Policy
1. Overview
At Zeepy (www.zeepy.in), we strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure customer satisfaction.
2. Eligibility for Returns
- Returns must be requested within 7 days of delivery.
- The item must be unused, undamaged, and in its original packaging with all tags and accessories included.
- Certain products, such as personal care items, customized products, perishable goods, and clearance items, are not eligible for return.
3. Return Process
- Initiate a Return: Contact our support team at [email protected] or call us at +91 72999 99406 with your order details and reason for return.
- Approval & Pickup: Once your return request is approved, we will arrange for pickup or guide you on how to return the product.
- Quality Check: After receiving the item, our team will inspect it to ensure it meets return criteria.
- Refund or Exchange:
- Refunds: If eligible, a refund will be processed to your original payment method within 7-10 business days.
- Exchanges: You may opt for an exchange if the product is available.
4. Refund Policy
- Prepaid Orders: Refunds will be credited to the original payment method.
- COD Orders: Refunds will be processed via bank transfer or store credit.
- Shipping Charges: Original shipping fees are non-refundable, except in cases of defective or wrong items received.
5. Exceptions
- Items damaged due to customer misuse will not be accepted.
- If the return request is initiated after 7 days, it will not be processed.
- If the returned item fails quality checks, the return will be rejected, and the item will be sent back to the customer.
6. Contact Us
For any return-related queries, feel free to reach out to us:
📧 Email:[email protected]
📞 Phone: +91 72999 99406
🌐 Website:www.zeepy.in
We appreciate your trust in Zeepy and are committed to ensuring a seamless shopping experience!